The purpose of this article is to prepare you for your Dollar General interview by providing background information about the company and giving you some basic Dollar General interview questions.
Dollar General is an American chain of variety stores. The chain sells a number of items such as clothing, home decor, beauty and pet supplies, cleaning supplies, toys, and grocery items. It currently operates 15,000 stores in 45 out of the 48 states in the U.S. (the excerpts are Idaho, Montana, and Washington). Employees work shifts between the hours of 8:00 am and 9:00 pm, Monday to Sunday.
Dollar Interview Job Interview Tips
Applying for a job, as well as the interview process at Dollar General is quite simple, but you must make sure to do everything possible to perform at your best. To do so, check out the tips below:
- Be punctual to the interview.
- Learn about the company, this will make you more confident in your answers.
- Read interview questions and prepare yourself ahead of time.
Dollar General Interview Questions and Answer for Sales Associate
- What abilities can you offer to Dollar General?
Answer: I can offer my loyalty. I can become a valuable employee by translating my skills from previous experiences to this job. I am responsible, punctual, and can work on a team.
- What does honesty mean to you in a working environment?
Answer: Honesty is the only way to make customers trust a company. By being honest, you gain their loyalty.
- What do you understand by customer service?
Answer: Customer service means being able to identify the needs of customers and treating them as unique individuals with different needs. This will likely make them become loyal to the store.
Dollar General Interview Questions and Answer for Cashier
- How would you react to unhappy customers?
Answer: I would ask probing questions gently to find out the reason they are upset. Then I would try my best to resolve their issue by providing real solutions.
- What would you do if a customer needed an item that was out of stock?
Answer: I would first apologize for the inconvenience caused, and then find out what item they needed. I would ensure to get the item to them as soon as possible either by ordering the item or offering to contact them when the product is available in the store.
- Why should we give you a job?
Answer: I am a people-person and dedicated to customer service. I am good at understanding the way people work, this helps me relate properly to the customers.
Dollar General Interview Questions and Answer for Store Managers
- What are your strengths and weaknesses?
Answer: I am able to manage my team without micromanaging them. Listening to the concerns of my team is an important part of upholding a happy work environment. Preventing the loss of inventory from mistakes from the cashier or any customer or employee theft is important. Handling an angry customer is also my specialty.
- How do you motivate your team to work?
Answer: I do this by ensuring that their needs are met, ensuring their happiness is the key to success, offering them small incentives for hitting sales goals. I also aim to be a trustworthy person to my team.
- How would you handle an angry customer situation?
Answer: First, I apologize for what the company has done and recognize their anger. Then I ask questions regarding the issue and how to resolve it. Then finally, I offer a solution that works best for the customer